LIVE AT SALT LAKE EXPRESS
Kim is an AI agent grounded in your real routes, fares, and policies. She answers riders on your website, over SMS, and on WhatsApp — and books the trip in the same conversation.
WHERE RIDERS ARE
01
The chat widget turns your busiest page into your best agent. Stop, schedule, and fare questions end with a booking link — not a phone number.
› Next bus from Provo to the SLC airport?
The 7:45 PM leaves from Provo Central Station — $25.50. Want the booking link?
02
Riders text the number they would have called. Kim replies in seconds — plain text, any hour, no app to install.
› where do i catch the bus in st george
Your pickup is the Bluff St Office. Driver loads out front — be there 15 minutes early.
03
The channel your students, visitors, and international riders already live in. Same Kim, same data, same booking link.
WHAT SHE ACTUALLY DOES
“Where’s my bus?” gets a real answer. Kim looks up the rider’s actual trip, answers with its live status, and links straight to the live tracker.
A town, an address, a landmark — Kim finds the closest stop that actually serves the rider, with pickup details.
Departure times and exact prices from your live booking system — never from memory.
Kim hands over a booking link with the trip already filled in. The conversation ends at checkout, not at “call this number.”
Reschedules, refunds, travel credit: Kim knows your policies, walks riders through them, and hands the thread to your team the moment it needs a human.
WHY YOU CAN TRUST IT
Every schedule, fare, and stop in Kim's answers comes from a live lookup against your data. If it's not in your system, she won't say it.
And when a rider needs judgment — a refund exception, a complaint — Kim hands the conversation to your team mid-thread, with full context.
How much is a ticket from Boise to Twin Falls?
Tomorrow's 9:40 AM departure is $32 one-way. Ready to book?
200+
rider conversations a day
10,000+
conversations since April
Live production counts from the Salt Lake Express pilot, June 2026.
WHAT CHANGES
01
The 2 AM question, the rider who won't wait on hold, the one who only texts — they all get a real answer the moment they ask.
02
Every answer ends one tap from checkout. A rider holding an instant fare quote is a rider mid-purchase.
03
Kim absorbs the repetitive asks. Your CSRs spend their day on the conversations that actually need a human.
THE PILOT
Kim answers real riders for a 33-year-old intercity bus operation, every day, on every channel.
A 20-minute call. We'll show Kim answering with your fares, your stops, your tone.
Book a demo →